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Shipping
Shipping
Shipping Policy:
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Shipping Methods: We offer standard shipping for all orders. Delivery times may vary based on your location and the availability of the product.
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Shipping Costs: Shipping costs will be calculated at checkout based on the weight and size of the items in your order.
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Order Processing: Orders are typically processed within 7 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
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Delivery Timeframe: Estimated delivery times for standard shipping are 2 weeks. Please note that delivery times are approximate and may vary due to unforeseen circumstances or peak seasons.
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Furniture Delivery: Large furniture items may require special handling and will be delivered by our professional delivery team. Please ensure that your delivery address is accessible and that someone is available to receive the furniture during the scheduled delivery window.
If you have any questions or concerns about our Shipping and Return Policy, please contact our customer service team using the following information:
Elegant Furniture Address: 144 Kennedy Rd S, Unit 5 & 6, Brampton, ON L6W 1H8, Canada Phone: 905-451-5001 Email: info@elegantfurniture.ca
Thank you for choosing Elegant Furniture.
Return Policy
Return Policy
Return Policy:
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Eligibility for Returns: You may return eligible items within 30 days from the date of delivery for a refund. To be eligible, the furniture must be in its original condition, unused, and free from damages or signs of wear. Custom-made or personalized items, mattresses, and clearance/final sale products are non-returnable.
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Return Authorization (RA) Number: To initiate a return, contact our customer service team at 905-451-5001 within the 30-day return period to obtain a Return Authorization (RA) number. Write the RA number clearly on the outside of the package.
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Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
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Refund Process: Upon receipt and inspection of the returned furniture, we will issue a refund for the purchase price, excluding any shipping charges, within [insert number] business days. The refund will be issued in the original payment method used for the purchase.
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Damaged or Defective Items: If you receive damaged or defective furniture, report the issue to our customer service team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
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Cancellation Policy: Orders may be canceled before shipping. Custom-made or personalized orders cannot be canceled once in production.
Contact Us:
If you have any questions or concerns about our Shipping and Return Policy, please contact our customer service team using the following information:
Elegant Furniture Address: 144 Kennedy Rd S, Unit 5 & 6, Brampton, ON L6W 1H8, Canada Phone: 905-451-5001 Email: info@elegantfurniture.ca
Thank you for choosing Elegant Furniture.
